FAQs

  • 1-Shipping and Delivery:
    We offer worldwide shipping and delivery 🌏✈️.

  • 2-How can I contact customer service?
    You can reach us via WhatsApp, Instagram, or through the "Contact Us" page on our website.

  • 3-How long does it take for my order to arrive?
    Products usually arrive within 2-14 days.

  • 4-When will my order be shipped?
    Orders typically take 24-48 hours to be processed. A tracking number will be sent 1-3 business days after shipping.

  • 5-How can I track my order?
    You can track your order by visiting the "Track Order" page on our website and entering your order number or email address.

  • 6-Can I return my order?

    • THE RUNWAY’s Return and Exchange Policy allows returns or exchanges within 2 days of receipt, only if the product is damaged or has a manufacturing defect. Items must be in their original condition, unused, with all tags and packaging intact.
    • Please ensure you choose the correct size, as THE RUNWAY is not responsible for size selection errors made by customers.

  • 7-What if I entered the wrong address?
    If you entered an incorrect address, please contact our customer service via WhatsApp or Instagram.